In our attempt to protect or clients, customers, and staff during this time, we would like to ask for your help. While we enjoy seeing everyone, we feel it would be best for everyone to practice social distancing.
We ask that you minimize in-office visits and utilize our online systems the best you can. As always, you can submit maintenance requests through our website, by emailing us, or by giving us a call. Please ALWAYS leave a message when you call detailing your name, telephone number, address with apartment number (if you have one) and the maintenance request. We will be working diligently to check all our sources of contact and continue providing service.
We ask that you utilize payments options that limit your need to come to the office. We accept all mailed payments with the date they are postmarked by the USPS. We have an online payment portal you can access through our website. You can even have your money order payment submitted electronically at your purchase site using Cash Pay. (Please call our office and we will electronically provide you with the Cash Pay Card you will need.) As always, you can leave a payment in our drop box.
You can print any forms you need from us directly from our website or request a form be emailed to you.
If you currently have tested positive for Covid-19 or are under directed quarantine or self-quarantine, please notify the our team via email at firstname.lastname@example.org, so that we can take appropriate precautions. Please indicate the particulars of your situation and the expiration of the fourteen (14) day period from exposure. Be sure to include your apartment number and community name. Please do not come to the Leasing Office to report in-person and refrain from using all common area amenities during the quarantine.
We encourage you to practice routine cleaning/disinfection of households by cleaning off frequently touched surfaces (for example: tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks) with household cleaners and EPA-registered disinfectants that are appropriate for the surface, following label instructions.
Please review the following link on prevention tips and proper hand washing protocol provided by the CDC: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fabout%2Fprevention-treatment.html
As the situation evolves, our community policies may change, and we will keep you informed accordingly.
Nebraska RIS, Inc.